Customer Care

The Family
HOME OF BESPOKE DESIGN AND QUALITY STITCHING​
​
Millsy focuses on elevating you in bespoke garments. Millsyldn launched in November 2019, showcasing at Leicester Fashion Week and also participated in London Fashion Week 2021. In-between this time, I have sewn awesome custom designs, offered alterations and polished my skills. Design is the core.
​
Working and travelling in the fashion industry for over 5 years, I transferred knowledge into the brand's technique, patterns, materials and more so you can ensure the best skills are intentionally provided throughout each Service.
​
Creating something innovative and exclusive for my clients is the key. Millsyldn has covered various styles from elegant to casual.
​
Get in touch and begin creating something one-of-a-kind.
​
Millsyldnx

All the Information You Need to Know
Read the following sections to find out more about how we provide the best customer experience for our loyal shoppers. Please don’t hesitate to contact us if you have any questions.
Delivery:
7 – 15 days Worldwide from £12
Made-to-orders can take up to 25 days before shipping.
​
Returns:
Any concerns you have regarding a return please contact us and will aim to respond in 2 working days. If you have already placed an order and submitted your deposit it will be difficult for a full return. Please provide your full name, reason and order number
​
Book Online:
An email confirmation will be sent to you, we will set up zoom and consult your fashion needs. It's likely we will be booking other sessions. all our details will be enclosed via phone/zoom and email.
​
Fitting:
Millsy provides a woman sizing ratio of small, medium and large. if you want a custom size we specialise in just that, choose the drop-down on the design you want and someone will be in touch to book a fitting session.
​
Fabric: Our aim is to supply the best-sourced fabric on the market, we delight in greenhouse production and so developed a rich search for quality.
This website is owned and operated by Millsy Designs. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors a personal fashion experience through services and products. We offer custom designs and handmade products.
By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.
To use our website and/or receive our services, you must be at least 18 years of age, or the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.
Key commercial terms:
When buying an item, you agree that: (i) you are responsible for reading the full item listing before committing to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item(s) and do this by completing the check-out payment process.
The prices we charge for using our services and for our products are listed on the website. We reserve the right to change our prices for products displayed at any time and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.
Responsibility for services and products
We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or no reason.
Returns/Exchange terms:
For any undamaged or unworn product, simply return it with its included accessories and original packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, we will exchange it or offer a refund based upon the original payment method.
If you have a size or fitting issue this will be resolved by our tailors, please contact us within the first week of purchase (7 days). In addition, please note the following: (i) Dresses can be returned only in the country in which they were originally purchased, and (ii) the following products are not eligible for return: Bonnet Bundle lipgloss, Bonnet Bundle eyelash kit.
When we receive a valid warranty claim for a product purchased from us, we will either repair the relevant defect or replace the product. We will pay for the shipment of repaired or replaced products to the customer and the customer will be responsible for the return shipment of the product to us.
​
Ownership of analytical property, copyrights and logos:
The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of Millsy London Designs.
Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.
User notice
We may permanently or temporarily terminate or suspend your access to the Service without notice and liability for any reason, including if in our sole determination, you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time. Notwithstanding anything to the contrary in the foregoing, to automatically-renewed subscriptions to paid services, such subscriptions will be discontinued only upon the expiration of the respective period for which you have already made payment
Indemnification
You agree to indemnify and hold Millsy Designs and www.millsyldn.com harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.
Rights to modify the Terms
We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review this page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.
Consumer notifications
You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time. Return to the top for contact.
Terms by Millsy, 2023 (updating)